Help Center

Selerne is a travel planning platform that helps you plan and organize your trip in one place. It can suggest stays, flights, transfers, and activities based on your destination, dates, budget, and preferences.

Selerne is a digital travel planning platform designed to work like a modern travel concierge. Depending on the booking provider and feature availability, Selerne may support direct booking flows or redirect you to trusted partners.

You can explore parts of Selerne without an account, but creating an account is recommended if you want to save trips, receive updates, and manage your itinerary.

Selerne is designed as both a website and a mobile-friendly experience, with a dedicated app experience planned depending on release stage.

You can start by entering a prompt with your destination, travel dates, budget, and preferences (for example: "4 days in Rome under €800, city center, good food"). Selerne will then suggest matching options and help you build your itinerary.

The best prompts usually include: destination (or country), dates (or trip length), budget, number of travelers, travel style (romantic, family, luxury, budget, etc.), and preferences (breakfast, city center, beach, etc.).

Selerne can help suggest destinations based on your budget, dates, and travel preferences.

Yes. You can refine your trip by changing filters, adjusting your budget, or asking for different options.

Selerne is designed to show a curated set of top matches (for example, 5 options) to reduce choice overload. You can request more options if needed.

Yes. Selerne can organise flight results in a traveller-friendly way, including common sorting preferences such as cheapest, best, or fastest.

No. Depending on your trip and feature availability, Selerne can also suggest flights, transfers, activities, restaurants, and places to visit.

Selerne is built to make booking much faster, but booking behavior may depend on the provider, destination, and current integration. In some cases, Selerne may support direct booking flows. In others, it may redirect you to trusted partners.

Yes. Selerne is designed so you review and approve your selections before booking is completed.

Yes. Selerne provides a trip summary with a price breakdown (such as stay, flights, activities, and transport where available).

Selerne aims to use secure payment providers and standard payment flows. Payment handling may vary depending on provider integrations and booking method.

Selerne is being designed to support delay-aware trip updates and smarter transport coordination. Availability of delay handling features may vary by provider and release stage.

Yes. Selerne can suggest transportation options (such as private or public transport, depending on destination availability) as part of your trip plan.

Yes. Selerne can send reminders and notifications to help you keep track of your trip schedule and reservations.

Selerne uses your preferences (such as budget, destination style, and stay preferences) to personalize recommendations and help create better trip plans.

Yes. In your Profile you can download a copy of your data and delete your account. Deleting the account removes your profile, trips and preferences; booking and payment records are kept, unlinked from you, for as long as accounting law requires.

You can contact support through the Contact Us page or by emailing hello@selerne.com.